Effective Date: 1st January 2026
This Privacy Policy describes how Kong Casino ("we," "our," or "us") collects, uses, and protects your personal information when you access our website, create an account, or use our online casino services. By using our platform, you consent to the practices described in this policy.
We collect information you provide directly to us, including personal details required for account creation, identity verification, and financial transactions. This includes your name, email address, date of birth, postal address, and telephone number.
When you register for a Kong Casino login account, we collect identification documents such as passport or driving licence copies, bank statements, and utility bills to comply with UK gambling regulations and anti-money laundering requirements.
We automatically collect technical information about your device and browsing behaviour, including IP address, browser type, operating system, pages visited, time spent on our platform, and referral sources.
We use your personal information to provide and maintain our Kong online casino services, process your account registration, verify your identity, and facilitate deposits and withdrawals from your gaming account.
Your information enables us to comply with legal obligations under the UK Gambling Act 2005, Money Laundering Regulations 2017, and GDPR requirements. This includes conducting due diligence checks, monitoring for suspicious activity, and reporting to relevant authorities when required.
We analyse usage patterns and preferences to improve our gaming platform, develop new features, and provide personalised gaming recommendations while ensuring responsible gambling practices.
We do not sell, trade, or rent your personal information to third parties for marketing purposes. We only share your data with trusted service providers who assist us in operating our casino platform, processing payments, or conducting verification services.
We may disclose your information to regulatory bodies including the UK Gambling Commission, HM Revenue & Customs, or law enforcement agencies when legally required or to prevent fraud, money laundering, or other illegal activities.
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.
We implement industry-standard security measures including SSL encryption, secure servers, and regular security audits to protect your personal and financial information from unauthorised access, alteration, or destruction.
All payment transactions are processed through PCI DSS compliant payment processors, ensuring your financial details are handled with the highest security standards. We do not store complete payment card details on our servers.
Access to your personal information is restricted to authorised personnel who require this data to perform their job functions, and all staff receive regular data protection training.
As a UK resident, you have the right to access, rectify, or erase your personal data held by us. You may also request restriction of processing, data portability, or object to processing based on legitimate interests.
To exercise these rights, contact our Data Protection Officer through the details provided below. We will respond to your request within one month and may require identity verification before processing your request.
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.
Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. Essential cookies are necessary for platform functionality, while optional cookies improve performance and provide analytics.
You can manage your cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may affect some features of our casino platform.
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Account information is typically retained for six years after account closure as required by UK gambling regulations.
Marketing communications data is retained until you unsubscribe or withdraw consent. Technical logs and usage data are automatically deleted after 24 months unless required for legal proceedings.
Your personal data may be transferred to and processed in countries outside the UK where our service providers are located. We ensure adequate protection through standard contractual clauses or adequacy decisions recognised by UK authorities.
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. Material changes will be notified through email or prominent website notices at least 30 days before taking effect.
Continued use of our services after policy updates constitutes acceptance of the revised terms.
For questions about this Privacy Policy, data protection matters, or to exercise your rights, please contact our Data Protection Officer:
Email: [email protected]
Post: Data Protection Officer, Kong Casino Limited, [Address], United Kingdom
For general enquiries about our casino services, use the contact methods provided on our main website.
This Privacy Policy was last updated on 1st January 2026 and applies to all users of Kong Casino services in the United Kingdom.
